Allow us to introduce ourselves. We are Luke Humphreys and Matthias Wiessler, the new owners of Pacenti Cycle Design. We became involved in PCD in early 2017. This year we decided to purchase the company from Kirk Pacenti and we are taking it in a new direction.
While we’re very excited about the future, we will be introducing new rims, wheelsets, and other components with a focus on customer service. Our first mission is to reconnect with the customers who supported Pacenti Cycle Design from the beginning.
We realize that Pacenti Cycle Design experienced many of the growing pains typical of small, innovative companies attempting to break into competitive industries. As we’ve come to learn, it hasn’t always been smooth sailing.
We are fortunate to have inherited many happy, loyal customers. At the same time, we know that we have our work cut out if we are to regain the trust, support and patronage of some of you as we begin writing the next chapter in this company’s future.
To this end, we are offering all customers who purchased Pacenti SL23 and SL25 (V1 and V2) rims or wheelsets from 2013 to 2017 the chance to upgrade at a substantial discount:
Trade up your old rims
This offer will be available on request. If you’d like to take advantage of it, please send us an email at email@example.com
with your name, when and where you purchased your SL23 or SL25 rims or wheels, and which of these offers you’d like to receive. We will then issue you a coupon code that you can use to complete your purchase.
Thank you for your time and your support. We’re looking to make a fresh start here at Pacenti Cycle Design. We hope you’ll join us.
Luke Humphreys and Matthias Wiessler
Pacenti Cycle Design